Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Velunae products purchased from any other authorized retailer please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact support@velunae.com for your return label. The return label will be provided free of charge. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

Once your returned item(s) are received and inspected, your refund will be processed within 7–10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that any duties, taxes, or import fees incurred are non-refundable.

Return Warehouse Address:
Room 401, No. 38 West, Chentian Village, Chentian Community, Xixiang Subdistrict, Bao'an District, Shenzhen
Contact Number: +86 133 4967 4849

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@velunae.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@velunae.com with the subject line: MISSING ITEM along with your order number.